Support

Hair Problems/Issues:

➜ Your mesh hairstyle isn’t sitting on your head correctly.
— This is a mesh error, there isn’t anything wrong with the hairstyle. You’ll need to clear your cache and relog, that easy!

➜ Your hairstyle disappears slightly/completely when you zoom far away from your avatar.
— This happens when your LOD settings are too low, you can find them in Preferances>Graphics.

Undelivered Items:

For items purchased in world, please visit one of our redelivery terminals located in the foyer entrance of our mainstore.

– Click on the terminal screen.

– When promoted, follow the URL

-Select the item you would like to have redelivered, from your list of purchases.

– If the item your looking for is not listed, please sent me (Helyanwe Vindaloo) a notecard in world, providing your transaction history information for the purchase.

Refunds/Exchanges:

We do not offer refunds or exchanges on any items, whatsoever.
All ploom items are No Transfer. They cannot be returned. Please use demos, and select carefully 🙂

Double Purchases:

Refunds are possible for double purchases. In the event of a double purchase, please send me (Helyanwe Vindaloo)  a notecard containing the transaction history for both purchases, and I will send you a refund for one of them asap.

FAQ:

Q: Can I buy a discontinued hairstyle/skin/item from you directly?
A: Im sorry but if an item is discontinued it is no longer for sale, I apologize for this inconvenience.

Q: I made a new account, can you send all my stuff to me?
A: I dont honor alt accounts for any reason.

Q: Do you do customs? Styles, Edit Jobs, Colors, Packs?
A: I dont do any kind of custom work, i do however take suggestions 🙂

Q: My inventory disappeared, can you replace my items?
A: If LL lost your items, they should replace them, file an inventory loss ticket.

Q: Are your textures for sale?
A: I dont not sell any of my textures. Hair, Skins, Store textures.

Q: Where can i buy the shape in your ads?
A: The shape used in my ads is my personal shape, I created it myself and is not for sale anywhere.

Q: Can you stop spamming with your Subscribe-O-Matic?
A: Sure, There is a SOM sign in the front of my store. You joined the group by clicking it, all you have to do is click it again and Unsubscribe.

Q: Im a model, can i pose for your ads?
A: I dont hire models for my ads, I find it easier to do it myself.

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